§ 1 Scope and Provider
(1) These General Terms and Conditions apply to all orders placed via the online shop “Kopf & Steine Shop” operated by
Kopf & Steine GmbH
Eduardstraße 46
20257 Hamburg
Germany
represented by: Frank Diekmann (Managing Director) and Claudio Urban (Managing Director)
Telephone: +49 40 8000 609 0
Fax: +49 40 8000 609 22
Email: info@kopfundsteine.de
Commercial Register Number: HRB 105 604 (Hamburg Local Court)
VAT ID: DE259937441
Any terms and conditions of the customer that deviate from these General Terms and Conditions shall not apply unless we expressly agree to them.
(2) The contractual text is available exclusively in German and English.
(3) The contractual text is available here for printing at any time.
(4) The contractual text is available here for saving at any time.
(5) We will send you the contractual text.
(6) The conclusion of a contract requires the customer to have reached the age of 18. Minors require the consent of their legal representative. By placing an order, the customer confirms that they are of legal age or that the required consent has been obtained.
§ 2 Conclusion of Contract
(1) Our offers on the internet constitute a non-binding invitation to customers to order goods or services. By submitting the order by clicking the “Buy now” button on our website, the customer submits a binding offer to conclude a contract.
(2) Confirmation of receipt of the order is sent immediately after submission of the order and generally does not yet constitute acceptance of the contract. We may accept the offer within 10 working days by sending a written order confirmation or an order confirmation in text form, such as by fax or email, whereby receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods, whereby receipt of the goods by the customer is decisive, or by requesting payment after the order has been placed, for example via PayPal or Klarna.
If several of the aforementioned alternatives apply, the contract is concluded at the time when the first of these alternatives occurs. If we do not accept the offer within the aforementioned period, this shall be deemed a rejection and the customer shall no longer be bound by their declaration of intent.
(3) When submitting an offer via the provider’s online order form, the contractual text is stored by the provider and sent to the customer after submission of the order together with these General Terms and Conditions in text form, for example by email, fax or letter. In addition, the contractual text is archived on the provider’s website and can be accessed free of charge by the customer via their password-protected customer account using the relevant login details, provided that the customer created a customer account in the provider’s online shop before submitting the order.
(4) Before bindingly submitting an order via the provider’s online order form, the customer may correct their entries at any time using the usual keyboard and mouse functions. In addition, all entries will be displayed again in a confirmation window before the binding submission of the order and may also be corrected there using the usual keyboard and mouse functions.
§ 3 Prices, Payment and Default
(1) The prices listed on our website at the time of the order shall apply. All prices include statutory VAT and are subject to any applicable shipping costs stated separately.
(2) Payment may be made by advance payment, Klarna, PayPal or SEPA direct debit, insofar as the respective payment method is offered during the ordering process.
If advance payment has been agreed, payment is due immediately after conclusion of the contract.
If SEPA direct debit is selected, the invoice amount becomes due after a SEPA direct debit mandate has been issued, but not before expiry of the period for advance notice of the debit. The direct debit will be collected when the ordered goods leave the provider’s warehouse, but not before expiry of the advance notice period.
Advance notice (“Pre-Notification”) means any communication, such as an invoice, policy or contract, from the provider to the customer announcing a debit by SEPA direct debit.
If the direct debit cannot be collected due to insufficient funds or incorrect bank details, or if the customer objects to the debit without being entitled to do so, the customer shall bear any fees incurred as a result of the reversal by the relevant financial institution, provided that the customer is responsible for the circumstances.
(3) If the customer is in default of payment, we are entitled to charge default interest at a rate of five percentage points above the base interest rate of the European Central Bank. If we claim further damages caused by the delay, the customer shall have the opportunity to prove that the claimed damages did not occur at all or occurred only to a lesser extent.
§ 4 Packaging and Shipping Costs
Shipping costs apply. The amount of the shipping costs depends on the type of shipping, the delivery address, whether inside or outside Germany, and whether tickets, posters or shirts are ordered.
The amount of shipping costs and any payment fees will be displayed in a binding manner during the ordering process before the order is finally submitted.
§ 5 Delivery Conditions
(1) Delivery is carried out by Deutsche Post AG from Monday to Saturday.
(2) Delivery within Germany generally takes 1 to 2 working days after dispatch. Delivery outside Germany generally takes 2 to 5 working days after dispatch.
Current and potentially differing processing or shipping times, for example due to seasonally high order volumes, will be stated separately on the order page or during the ordering process and do not form part of these General Terms and Conditions.
The customer will be informed as soon as the order has been dispatched.
(3) If not all ordered products are available, we are entitled to make partial deliveries at our own expense, provided that this is reasonable for the customer.
(4) If delivery of the goods fails despite three delivery attempts, we may withdraw from the contract. Any payments already made will be refunded without undue delay.
(5) If the ordered product is unavailable because we ourselves have not been supplied with the product by our supplier through no fault of our own, we may withdraw from the contract.
In this case, we will inform the customer without undue delay and, where appropriate, propose delivery of a comparable product.
If no comparable product is available or the customer does not wish to receive a comparable product, any consideration already provided will be refunded without undue delay.
(6) In the event of loss of a ticket, a replacement may only be issued if the lawful purchase can be proven beyond doubt, for example by means of an order confirmation and proof of payment. There is no entitlement to the issuance of a replacement ticket.
(7) The commercial resale of tickets above their face value and resale via unauthorised platforms is prohibited. Violations may result in the respective ticket being invalidated.
§ 6 Payment Conditions
(1) Payment may be made by advance payment, Klarna bank transfer or PayPal, insofar as the respective payment method is offered during the ordering process.
(2) In the case of advance payment and payment via PayPal, tickets and/or items will be dispatched after receipt of payment.
After completion of the ordering process, we will send an automatic order confirmation containing all relevant information required for the bank transfer. Please ensure that you include your order number when making the transfer.
The automatic order confirmation can only be sent if the email address has been entered correctly.
(3) The customer shall only have a right of set-off if their counterclaims have been legally established by a final court decision, are undisputed or have been acknowledged by us in writing.
(4) The customer may exercise a right of retention only insofar as their claims arise from the same contractual relationship.
§ 7 Retention of Title
(1) In relation to consumers, the provider retains title to the delivered goods until the purchase price owed has been paid in full.
(2) In relation to entrepreneurs, the provider retains title to the delivered goods until all claims arising from an ongoing business relationship have been paid in full.
(3) If the customer acts as an entrepreneur, the customer is entitled to resell the goods subject to retention of title in the ordinary course of business.
All claims arising against third parties from such resale are hereby assigned by the customer in advance to the provider in the amount of the respective invoice value including VAT.
This assignment applies regardless of whether the goods subject to retention of title are resold before or after processing.
The customer remains authorised to collect the claims even after assignment. The provider’s right to collect the claims itself remains unaffected.
However, the provider will not collect the claims as long as the customer meets their payment obligations towards the provider, is not in default of payment and no application for the opening of insolvency proceedings has been filed.
§ 8 Delivery, Transfer of Risk and Default of Acceptance
(1) Delivery periods are stated in the respective offers. The commencement of the delivery period specified by us is conditional upon the timely and proper fulfilment of the customer’s obligations, in particular the correct provision of the delivery address during the ordering process.
(2) If the provider is unable to deliver the ordered goods through no fault of its own because the provider’s supplier fails to fulfil its contractual obligations, the customer will be informed without undue delay that the ordered goods are unavailable.
Any consideration already provided by the contractual partner will be refunded without undue delay. The customer’s statutory rights remain unaffected.
(3) In relation to entrepreneurs, the risk of deterioration or loss of the goods passes to the customer upon handover of the goods to the transport company.
If handover or dispatch is delayed for reasons for which the customer is responsible, the risk passes to the customer on the date on which readiness for dispatch is communicated.
(4) If the customer is in default of acceptance or culpably breaches other obligations to cooperate, we are entitled to claim compensation for any resulting damage, including additional expenses.
Further claims remain reserved.
This shall not apply where the customer validly exercises a right of withdrawal, where the customer is not responsible for the circumstances resulting in the impossibility of delivery, or where the customer was temporarily prevented from accepting the offered service, unless the provider announced the service to the customer a reasonable period in advance.
(5) The purchase price shall bear interest during the period of default. The default interest rate is five percentage points per annum above the base interest rate. For transactions between entrepreneurs, the interest rate is nine percentage points above the base interest rate.
(6) The customer remains entitled to prove that the damage claimed did not arise at all or arose only to a significantly lesser extent.
The risk of accidental loss or accidental deterioration of the purchased goods passes to the customer at the time when the customer enters into default of acceptance or payment.
§ 9 Right of Withdrawal and Return of Tickets
Consumers generally have a statutory right of withdrawal. Details are set out in our cancellation policy, which can be accessed and viewed here.
However, exchanges and returns of admission tickets are generally excluded.
For services relating to leisure activities, in particular admission tickets for events, the statutory right of withdrawal does not apply pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB).
Accordingly, there is no right of withdrawal for the purchase of admission tickets.
Every ticket order is binding and obliges the customer to accept and pay for the tickets ordered.
§ 10 U25 Tickets
(1) U25 Tickets are discounted festival tickets reserved exclusively for persons who have not yet reached the age of 25 on the first day of the festival, meaning that they must be under 25 years of age at the start of the festival (hereinafter referred to as the “Age Requirement”).
The date of birth stated in the holder’s official photographic identification document shall be decisive.
U25 Tickets are personalised and non-transferable. During personalisation, the full name of the person who will attend the festival must be provided.
The personalised U25 Ticket may not be transferred to another person.
By concluding the ticket purchase agreement, the purchaser confirms that the person named on the U25 Ticket meets the Age Requirement on the first day of the festival.
(2) Upon admission to the festival, the ticket holder must present a valid official photographic identification document, in particular an identity card or passport, enabling verification of the holder’s name and date of birth.
The holder is only entitled to admission with a U25 Ticket if the Age Requirement set out in paragraph 1 is fulfilled, the ticket has been personalised for that person and the required official photographic identification document is presented.
If it is established upon admission that the person using the U25 Ticket does not meet the Age Requirement, meaning that they have already reached the age of 25 on the first day of the festival, an additional amount must be paid on site equal to the difference between the U25 Ticket price already paid and the regular festival ticket price applicable at the time the original ticket was purchased.
The holder shall only be entitled to admission after payment of this additional amount.
If the person concerned is unwilling or unable to pay the additional amount, or if no suitable official photographic identification document can be presented for the verification of name and date of birth, admission may be refused.
In such a case, there shall be no entitlement to a refund of the U25 Ticket price already paid.
(3) For the purposes of personalising the ticket and verifying eligibility to use a U25 Ticket, personal data relating to the ticket holder will be processed, in particular their name and, where collected as part of the personalisation process, their date of birth.
The data is processed for the purpose of administering and fulfilling the U25 Ticket arrangement and verifying compliance with the Age Requirement.
At the entrance, age verification is carried out by visual inspection of the official photographic identification document presented.
Identification document data will not be stored by copying or scanning the identification document.
Further information concerning the processing of personal data, including the applicable legal bases, recipients and retention periods, can be found in the Privacy Policy.
§ 11 Rights of the Organiser
The organiser may relocate the event or change the event date up to one week before the scheduled start, provided that this is reasonable for festival visitors.
If the event is postponed, including repeatedly, or rescheduled following cancellation or interruption, the tickets shall remain valid for the event.
Festival visitors may request reimbursement of the face value of the admission ticket if, in an individual case, the postponement or rescheduling of the event is unreasonable for them.
The reasons for such unreasonableness must be provided in writing to ticketshop@kopfundsteine.de.
Repeated postponement alone does not constitute unreasonableness.
Programme changes must be communicated to festival visitors as early as possible.
Even after the festival has started, cancellations and changes may be necessary for essential reasons.
Programme changes generally do not give rise to claims for damages by festival visitors.
The organiser exercises its domiciliary rights throughout the entire festival site. These rights may also be exercised and enforced by third parties commissioned by the organiser.
The organiser reserves the right to cancel the event at short notice due to force majeure, in particular in the event of severe weather warnings or threats of terrorist attacks.
If the event is cancelled due to force majeure, there shall be no entitlement to reimbursement of the ticket price.
Video and photographic recordings will be made during the event and may be used by the organiser and third parties commissioned by the organiser.
Participation in the event and/or purchase of a ticket constitutes consent to such recordings.
Further information regarding the processing of personal data, including photographic and video recordings, can be found in our Privacy Policy at https://kopfundsteine.shop/privacy.
For contractual or statutory disputes, Hamburg shall be agreed as the place of jurisdiction to the extent permitted by law.
The law of the Federal Republic of Germany shall apply.
§ 12 Transport Damage
If goods are delivered with obvious transport damage, please report such damage immediately to the delivery service and contact us as soon as possible.
Failure to comply with this request shall have no effect on your statutory warranty rights or any other consumer rights.
§ 13 Warranty
Warranty rights shall be governed by the applicable statutory provisions.
§ 14 Liability
(1) We shall be fully liable on any legal basis in cases of intent or gross negligence, in the event of intentional or negligent injury to life, body or health, pursuant to a guarantee insofar as no other provision applies, or pursuant to mandatory statutory liability such as under the German Product Liability Act.
(2) If we negligently breach an essential contractual obligation, our liability shall be limited to the foreseeable damage typical for the contract, unless unlimited liability applies under paragraph 1 above.
Essential contractual obligations are obligations imposed on us by the contract which are necessary for achieving the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the customer may regularly rely.
(3) Otherwise, our liability is excluded.
(4) The above limitations of liability also apply to our vicarious agents and legal representatives.
§ 15 Final Provisions
(1) If any provision of these General Terms and Conditions is invalid, the remainder of the contract shall remain valid.
The relevant statutory provisions shall apply in place of the invalid provision.
(2) The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods, provided that this choice of law does not result in a consumer being deprived of mandatory consumer protection provisions.
(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the courts at the registered office of Kopf & Steine GmbH in Hamburg shall have jurisdiction, unless exclusive jurisdiction applies to the dispute.
This shall also apply if the customer does not have a place of residence within the European Union.
§ 16 Miscellaneous
(1) Notice regarding liability for links:
In a judgment (case no. 312 O 85/98), the Hamburg Regional Court held that operators of websites may under certain circumstances be held jointly responsible for the content of linked websites.
Kopf & Steine GmbH therefore expressly distances itself from the content of all websites linked from this online shop.
Should any linked content nevertheless violate applicable law, please notify us immediately. The respective link will then be removed without undue delay.
(2) Copyright:
All pages of the online shop, their designs, selections and layouts are protected by copyright owned by Kopf & Steine GmbH.
Kopf & Steine GmbH permits copying or reproduction, including printing on paper, of the entire online shop or parts thereof solely for the purpose of placing an order in the online shop or using the online shop as a shopping facility.
In particular, reproduction, inclusion in online services and duplication on data carriers is permitted only with the prior written consent of Kopf & Steine GmbH.
We accept no liability for unsolicited manuscripts or photographs.
Last updated: September 2026
